Managed IT Services

Without managed IT services, it can be difficult for a small to medium sized business to keep up with their technology needs.  As your organization changes, technology changes, and market conditions change it becomes extremely time consuming and frustrating to have your IT systems keep up.  At the same time the need for a full time in-house IT services just isn’t there.  However, only reacting to problems when they come up reduces the life of your systems, and cuts away at employee productivity.

Managed IT Services gives your business the benefits of an in-house IT department without the high cost.

Managed IT Services Include

  • 24×7 proactive monitoring
  • 24×7 helpdesk
  • Business hours onsite support services
  • Detailed system performance reporting
  • Preventative maintenance services
  • Maintenance visits
  • Patch management
  • Vendor management
  • Procurement assistance
  • Asset inventory management reporting
  • Antivirus/antispyware software
  • Antispam software
  • Vulnerability, configuration, and compliancy scanning
  • Server backup software and online backups
  • desktop backup software as a service
  • Detailed IT infrastructure analysis

Benefits

  • Reduced costs compared to traditional break-fix IT support
  • Increased employee productivity/efficiency
  • Predictable costs
  • Increased system uptime
  • Increased reliability
  • Reduced threat risk
  • Increased network performance

Proactive Monitoring

At Z3 I.T. Solutions we use state of the art software for monitoring your network 24 hour a day 365 days a year.  Even with the best laid plans problems can arise from time to time.  Proactive monitoring alerts technicians not only when there is an urgent problem, but can also see the signs of potential problems before they interrupt your business.  Once alerted, our technicians will take immediate action to resolve the problem.

Helpdesk

These days there is no such thing as “regular business hours.” Our managed IT services includes access to a help desk that is available 24-hours a day 7-days a week by phone or email.  No matter what time of day or night you, or your employees, need some help someone is available.  Remote access technology is used to allow our technicians see exactly what your employees are seeing, during the support session, so that issues can be quickly diagnosed and resolved.  Your call will be answered by highly trained, U.S. based, technicians, and your call will never be routed over seas.

Onsite Support Services

A helpdesk is great for an immediate answer, but sometimes it is necessary for a technician to come onsite to perform repairs, upgrades, and maintenance.  Onsite support visits are included in managed IT services.  You never have to worry again about the clock ticking and your bill increasing by the hour, while a technician is onsite.  Your monthly flat fee covers onsite support.

Preventative Maintenance

We’ve all been there, that sinking feeling in your stomach when you loose a file that you just spent hours or even days creating.  Now imagine this feeling magnified by 100 times when the hardware in your server abruptly fails or a hacker breaks into your network and all of your company data is lost.  This happens every day to companies who are not keeping up with maintenance.   With IT managed services hardware is monitored and upgraded before a catastrophic failure can occur, and software is patched and updated to prevent hackers from getting in.  Preventative maintenance reduces your overall costs by keeping hardware and software lasting longer, and reduces downtime for your users.

Antivirus, Antispyware, and Backup Software

Compared to other service providers Z3 I.T. Solutions takes managed IT services a step further by including antivirus, antispyware, and backup software as part of the managed IT services package.  These software applications integrate seamlessly with the 24×7 monitoring software keeping your data safe, and minimizes productivity loss caused by viruses, spyware, and data loss.

Procurement Assistance and Vendor Management

With procurement assistance you don’t need to guess which computer or server to buy.  Z3 I.T. Solutions will assess your needs and make factual recommendations based on what hardware will meet your needs and give you the best return on your investment.  Vendor management saves you time and headache by not having to get quotes, place orders, and maintain relationships with IT vendors.  We take care of that for you.

Technology Roadmap

By being proactive managed IT services give you cost savings and increased productivity compared to traditional break-fix IT support.  Instead of just reacting to problems after they happen managed IT services give you a roadmap for the future that takes into account changing technology, changing market conditions, and your ever changing organization.  This roadmap includes assessing your current and future technology needs.  Then, formulating a plan to meet your hardware and software needs now and into the future; allowing you to predictably budget IT costs and upgrade systems before they stop working.